Javier Garcia
Built by Javier
Hi, I’m Javier — I design AI agents and intelligent systems that help businesses operate smarter, scale faster, and spend less. My focus is blending process design, automation, and human-first technology to create intuitive, cost-efficient solutions
JavaScript
React
Node.js
Tailwind CSS
Git
Astro
Python
SQL
Power BI
API Integration
AI Agent Design
Prompt Engineering
OpenAI API
n8n
Workflow Optimization
Business Process Optimization
Technical Account Management
Support Operations
Low-Code Automation
Work Experience
Senior Director, Customer Support
- As Senior Director of Customer Support, I provide global leadership across our multi-product and multi-regional support organization. I am responsible for operational strategy, process optimization, and organizational design to ensure scalable, high-quality support delivery. My role includes overseeing global onboarding and enablement, standardizing support operations, and leading AI-driven transformation initiatives to enhance efficiency, reduce cost, and elevate the customer experience. I work cross-functionally to align support with product, engineering, and customer success teams, driving continuous improvement and enterprise-wide impact.
Director, Technical Support
- As Director of Technical Support, I led a global team of 40 support professionals, delivering 24/7 enterprise support across email, portal, chat, and phone. Tasked with spearheading a company-wide digital transformation, I standardized workflows, implemented a robust QA program, and introduced phone support to streamline the customer experience. Under my leadership, we transitioned to full 24/7/365 coverage, overhauled KPIs and reporting, and significantly reduced customer escalations. These initiatives drove measurable impact — including a 75% reduction in response times and a 15% decrease in resolution time — all achieved without increasing headcount.